COVID-19
This is what we do
Following the World Health Organization’s and local policies, we maintain a strict approach to the level of hygiene and safety at our facilities. This is a sensitive time for everyone, however we believe the measures we have taken at our facilities will suffice to ensure a pleasant and safe stay at Outeroutes.
Cleaning
Deep cleaning and disinfecting are essential tasks in the prevention of COVID-19, a responsibility we do not take lightly! High priority areas, such as bathrooms and other frequently used places will be cleaned and disinfected continuously throughout your stay with us. Other than that, this is how we plan on keeping our facilities bacteria free:
Common areas (bathrooms, living room, kitchen, dining room, etc.) and hallways:
- Disinfected and cleaned daily
- Ventilated daily
Rooms:
- Pre-arrival deep cleaning and disinfection (including all bed linens)
- Ventilated daily
Cars:
- Disinfected and cleaned daily
- Ventilated daily
Self hygiene:
- Hydroalcoholic gel available in all common areas.
Yoga equipment
Yogi’s will be assigned cleaned and disinfected “private” yoga mats. These are to be used during all classes, and are not to be shared with anybody else. If preferred, you are welcome to bring and use your own gear as well!
Distancing & protection
We are adhering to current government guidelines which advise that face masks are to be worn in all common areas, and where social distancing measures aren’t possible. (e.g. during airport transfers).
More (corona related) flexibility
Rebooking your stay with us will be possible, free of charge (no additional administration fees), if adhered to the following requirements:
- Valid corona related reasons. E.g. positive text result or recent contact with infected individual
- Availability at the requested destination and required dates
If you are eligible for a rebooking, then this will be provided at no additional administration fees (excluding incurred personal costs like rebooking a flight), and will honour any discounts already applied.
Please refer to our cancellation policy here for more details on rebooking and vouchers, refunds, and other related details.
Lastly, considering the nature of the pandemic, the constant change of local and international regulations could have an affect on your stay with us. In the event that something does change, we will be in touch.
Updates
All corona related news (e.g. changes in local regulations) will be communicated through our website and social media platforms.
If changes in regulations directly impact your booking or stay with us, then we will personally contact you through email.
We’re here to help you
If you have any further questions about the status of your booking and how Coronavirus might affect it, please contact us on www.outeroutes.com or info@outeroutes.com.
Please note, the advice on this page is for guidance only. It is susceptible to change at any time and may not apply in some circumstances.
Frequently asked questions
We don’t want you to carry any risks when booking with us. Your booking is -and always will be- safe. If needed, you can postpone your trip and rebook a later date.
For more information with regards to rebooking, travel bans and other corona related changes to your reservation, please refer to our cancellation policies here.
Postponing your holidays and rebooking your trip to future weeks will be possible, at no additional administration fees. Reasons for postponing must be corona related.
Please email us at info@outeroutes.com to discuss your options should you not be in a position to travel.
You should also contact your airline and your insurance company to explore compensation and rebooking options. We highly recommend purchasing “flexible” flights!
For more information with regards to rebooking, travel bans and other corona related changes to your reservation, please refer to our cancellation policies here.
We have minimized the risk our guests carry when booking a stay with us. As a guest you have the right to a refund in the unfortunate case of travel bans set out by your country. However, we do carry the right to retain any costs we may have incurred.
Having said that, we believe that the fairest way to go about it, especially during these unpredictable and challenging times, is to share the risk involved.
What does this mean?
This means that you will get a full refund, minus 50% of your down payment. The down payment is a means to cover pre-event costs. The down payment equals €100. Resulting in a total risk of only €50 euros from your part.
Please refer to our cancellation policy here for more details.
Postponing your holidays and rebooking your trip to future weeks will be possible, at no additional administration fees. Reasons for postponing must be corona related.
Please email us info@outeroutes.com to discuss your options should you not be in a position to travel.
You should also contact your airline and your insurance company to explore compensation and rebooking options. We highly recommend purchasing “flexible” flights!
You will have the right to a full or partial refund in the event of specific situations. Please refer to our cancellation policies here for more information.
Unless communicated otherwise, we’d kindly require you to follow payment procedures as mentioned in the booking confirmation email. This entails the downpayment after the reservation has been made, and finalizing payments 6 weeks prior to the event.
Postponing your holidays and rebooking your trip to future weeks will be possible, at no additional administration fees. Reasons for postponing must be corona related.
Please email us at info@outeroutes.com to discuss your options should you not be in a position to travel.
If you wish to cancel your trip, then our cancellation policy will apply. For more details, click here.
We understand you might be wondering whether or not this is a good time to book a holiday. Fortunately, UK and European citizens are generally protected under the Package Travel Regulations.
Meaning, should the administration of your home country advise against ‘leisure travel’ to your holiday destination, and your holiday is subsequently cancelled, the supplier (Outeroutes) needs to offer either an alternative, an option to postpone or in some cases a refund. The supplier also needs to hold insolvency protection to cover refund and repatriation costs in the unlikely event of their financial failure before or during your trip. Of course we have financial liability insurance, so your payments are always safe with us- guaranteed.
The current situation isn’t great for the hospitality industry, and we understand that you might have concerns regarding payment security.
We’re happy to inform you though that our financial failure insurance ensures protection of your payments. Meaning that in the unlikely event of insolvency, you’ll be covered.
All our local partners who take care of the activities are insured in case of an accident. On top of that we have a seperate accident insurance, to guarantee that in any case you are covered during your stay. Nevertheless, we strongly advise travel insurance for your vacation at Outeroutes. The nature of outdoor adventures and our programme makes us more susceptible to injury, and it is therefore wise to buy one.
Unfortunately though, your travel insurance will most likely not cover corona related incurred costs, like cancellations. We’d kindly ask you to go through your personal insurance to find out what is and what isn’t covered during these unpredictable times.
We are happy to inform you though that booking your vacation with us has little to no risk!
Please refer to our cancellation policy to get all relevant information with regards to the risks of booking a week with us.
If you are feeling unwell we’d kindly ask you to stay at home to prevent the virus from spreading. We reserve the right to restrict guests from coming into our facilities that display any symptoms of COVID-19 or have a measured body temperature higher than 37.4C. In this case we will reschedule your booking to another time.
Please refer to our cancellation policy for more details.